Usually it is totally out of our control. It doesn’t matter if it is objectively true or even reasonable. This works as a good guideline insofar that what the customer feels is true for them. “The customer is always right,” is probably a truism you’ve heard before. Try to smile through it, keep your cool and offer solutions. Get them to relax and enjoy the experience of being served by you. Telling them you know 300 drink recipes isn’t going to make this situation better.Īs an experience provider, it is up to you to help them, improve their experience or, hopefully, change their mood. They may have gotten the wrong food item with their order or the service isn’t fast enough for them or maybe they are just having a bad day. You will find yourself in a situation where you have drink orders to fulfill but also an upset customer in front of you. It means that you have to do your job well but also keep your cool under pressure.
In fact, it is the key to success in this industry. Learning to do that well is super important. Best beginner bartending tips #2 In bartending, customer service is king.īartending is a hospitality industry job. This makes you valuable to your employer and makes you more money too. When people enjoy the experience you provide, they are going to spend more money, tip better and come back again and again. But your focus in learning to bartend, shouldn’t be solely on drink recipe memorization.īartending is about customer service! It is about creating a unique and memorable experience for each customer. In the beginning, it can feel like there is so much to learn, and there is. Usually it is going to be in the lower range of those numbers. In fact, the average bartender makes between twenty and thirty different cocktails on a regular basis.
You don’t have to know 400 drink recipes to be a great bartender. The practical skill of pouring drinks is absolutely important but comes after the softer skill of hospitality service. Bartending is first and foremost a service industry job. Well, until someone else applied and boasted 301 memorized cocktails. It would just be a numbers game, right? Wouldn’t it be great to just write somewhere on your bartending resume, “I know 300 cocktail recipes,” and you would be one of the most employable bartenders. If bartending was just about making drinks, then the person who memorized the most drink recipes would be the greatest bartender. Best beginner bartending tips #1 Bartending is not just about making drinks For those of you looking to get into the industry, here are our top 4 bartending tips for beginners.
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